Last Updated: [2024-1-1]

At COEWSKE, we understand that sometimes you may need to return or exchange a product you’ve purchased from us. Our goal is to make this process as easy and hassle-free as possible. This Refund and Returns Policy outlines the terms and conditions that apply to all returns and refunds for products purchased through our website, https://coewske.com (the “Site”).

1. Return Policy

  • Eligibility: All items sold on our Site are eligible for return except for items marked as “final sale.” Items must be returned in new, unused, and resalable condition with all original tags and packaging.
  • Timeframe: You have 30 days from the date of delivery to return your item(s). We encourage you to initiate the return process as soon as possible to ensure timely processing.
  • Initiating a Return: To initiate a return, please email our customer service team at [email protected]. Include your order number, the reason for return, and whether you would like a refund or exchange. We will provide you with a return authorization number and instructions on how to proceed.
  • Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring the package, as we cannot be responsible for items lost in transit. Please include the return authorization number on the outside of the package.
  • Processing: Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If the item is approved, we will process your refund or exchange within 7-10 business days.

2. Refund Policy

  • Refund Amount: Refunds will be issued to the original payment method used for the purchase. The refund amount will include the cost of the item(s) returned, less any shipping charges paid by the customer.
  • Refund Timeline: Please allow 7-10 business days for the refund to be processed and up to two billing cycles for the refund to appear on your credit card statement.
  • Restocking Fee: A restocking fee may apply for items returned that are not in their original condition or packaging.

3. Exchange Policy

  • Exchange Process: If you would like to exchange an item, please specify the desired item and size (if applicable) in your return request. We will ship the exchanged item to you at no additional cost, provided the original item was returned in new and resalable condition.
  • Out of Stock Items: If the item you wish to exchange for is out of stock, we will issue a refund to your original payment method.

4. Exceptions

  • Custom or Personalized Items: Custom or personalized items are not eligible for return or exchange unless they are defective or damaged.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team at [email protected] within 48 hours of delivery. We will provide instructions on how to return the item and either replace it or issue a refund.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at [email protected]. You can also reach out to us through our contact page at https://coewske.com/contact-us/.